eLearning with Red Scout: The Way of the Future

March 15, 2017

eLearning with Red Scout: The Way of the Future

Digital technology has revolutionised the way that we work and socialise, and now it is changing the way that we learn. Organisations are adapting, and continuing to adopt eLearning, currently at a pace of 13% per year.  

The beauty industry is following this trend, and continuously seeking ways to increase staff knowledge, customer service levels and sales. At the same time wanting to increase efficiencies and reduce costs, while also developing career paths and retaining staff – and most importantly, becoming an ‘employer of choice’.  

eLearning ticks all the boxes because it brings together Beauty Advisors from a variety of geographic locations in a virtual training community – saving time, money and reducing the operational impact of lost productivity.

BLEND YOUR LEARNING PROGRAM!

eLearning together with Face-to-Face training brings the ultimate learning scenario for Beauty Advisors.  This provides multiple solutions for different learning KPIs including video, online training modules, webinar, online assessments, gamification, and training reward programs. Some examples of how eLearning can support traditional classroom training sessions include:

  • Pre-learning online modules for the BAs to complete before they attend their Face-to-Face training session.
  • Online assessment as follow up to Face-to-Face training programs
  • On-boarding training prior to induction/orientation training sessions to ensure they have the knowledge/skills needed to get started in the role.
  • Quick access and flexibility to complete their learning at a time, location, pace and language that suits them.
  • Convenient webinar scheduling to ensure BA training across wide geographic regions is regular.
  • Online tracking for training completed, assessment results and training reward programs empowers trainers with data to help with training strategy.

TAKE TRAINING TO A NEW LEVEL…

Keeping staff engaged, motivated and continuously learning is the key to success with any learning program.  
Red Scout design learning experiences for clients which are driven by a strong ROI and achievement of corporate KPIs.  The learning experiences are ongoing from on-boarding, induction and regular training and benchmarking programs to support career development.

Red Scout’s client Lagardère Travel Retail says:

Lagardère Travel  Retail chose Red Scout because they came highly recommended to deliver training that was cost effective.  The training material was specifically developed for the Beauty industry to develop skill and competence. The team at Red Scout work with us and support the transfer of knowledge onto the service area which ultimately increase service and customer satisfaction .  
Lagardère Travel  Retail train the staff online because the training  provides  the flexibility to our team to learn when, where and what they need. It also  delivers  learning at a  pace to suit each person’s individual needs.    
The Beauty Advisors have responded positively and some of the comments include:

  • It was extremely insightful. In all my shopping experiences for fragrances, I have never been given such insight.
  • Having this knowledge will most definitely give us a competitive edge, by boosting customer service and overall sales.
  • I am genuinely delighted to have completed this express course.

- Linda Hosking - Learning and Development Manager–Pacific; Lagardère Travel Retail.

Red Scout

Red Scout are passionate about highly trained, competent Beauty Advisors, and have trained over 20,000 Beauty Advisors internationally.  Red Scout specifically focuses on beauty, and clients are department stores, pharmacy chains, duty free organisations, speciality stores and online retailers.   Red Scout can create end-to-end customised training solutions or provide off-the-shelf training programs (skincare, makeup, fragrance and customer sales & service). Pricing for off-the-shelf courses are as little as USD 13.50 per person per module.

Visit www.redscoutonline.com for more information.




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