The beauty industry is following this trend, and continuously seeking ways to increase staff knowledge, customer service levels and sales. At the same time wanting to increase efficiencies and reduce costs, while also developing career paths and retaining staff – and most importantly, becoming an ‘employer of choice’.
eLearning ticks all the boxes because it brings together Beauty Advisors from a variety of geographic locations in a virtual training community – saving time, money and reducing the operational impact of lost productivity.
eLearning together with Face-to-Face training brings the ultimate learning scenario for Beauty Advisors. This provides multiple solutions for different learning KPIs including video, online training modules, webinar, online assessments, gamification, and training reward programs. Some examples of how eLearning can support traditional classroom training sessions include:
Keeping staff engaged, motivated and continuously learning is the key to success with any learning program.
Red Scout design learning experiences for clients which are driven by a strong ROI and achievement of corporate KPIs. The learning experiences are ongoing from on-boarding, induction and regular training and benchmarking programs to support career development.
Lagardère Travel Retail chose Red Scout because they came highly recommended to deliver training that was cost effective. The training material was specifically developed for the Beauty industry to develop skill and competence. The team at Red Scout work with us and support the transfer of knowledge onto the service area which ultimately increase service and customer satisfaction .
Lagardère Travel Retail train the staff online because the training provides the flexibility to our team to learn when, where and what they need. It also delivers learning at a pace to suit each person’s individual needs.
The Beauty Advisors have responded positively and some of the comments include:
- Linda Hosking - Learning and Development Manager–Pacific; Lagardère Travel Retail.
Red Scout are passionate about highly trained, competent Beauty Advisors, and have trained over 20,000 Beauty Advisors internationally. Red Scout specifically focuses on beauty, and clients are department stores, pharmacy chains, duty free organisations, speciality stores and online retailers. Red Scout can create end-to-end customised training solutions or provide off-the-shelf training programs (skincare, makeup, fragrance and customer sales & service). Pricing for off-the-shelf courses are as little as USD 13.50 per person per module.
Visit www.redscoutonline.com for more information.