New Sound Sleep Cocoon promises to transform the skin by night so it glows by day. “Sleep problems constitute a global epidemic that affects health and quality of life for up to 45% of the world’s population”, says Emma. “When it comes to your skincare routine, sleep is a crucial component for the skin’s recovery from the assaults of the day. Just a few nights of missed sleep can lead to dull skin and fine lines, and chronic sleep deprivation leads to dark circles and early ageing”.
Sound Sleep Cocoon is a revitalising treatment gel-cream that works with the skin’s natural overnight repair and recovery process to optimise the skin benefits of the sleep we do get, delivering glowing skin by morning. It also helps to infuse skin with essential hydration that’s lost throughout the day. Sound Sleep Cocoon is formulated with motion-activated essential oils to soothe senses with aromatherapy and promote deep, restful sleep for healthier-looking skin. RRP $120.00 for 50ml, available now at authorised Dermalogica salons and skin centres, David Jones and Mecca Maxima.
Powerfully soothing for sensitive skin new Ultracalming Duo treats the top three concerns of everyone who has sensitive skin: redness, irritation and dehydration. Both products combine the best of nature’s botanical extracts with innovation from The International Dermal Institute to powerfully soothe skin sensitivity. Whether your customer has mild sensitivity or super sensitive skin, the UltraCalming Duo is a proven skincare solution. These products can be layered for maximum results, or used separately to address a specific concern. “Best of all, they help to defend against future flare-ups – so skin looks and feels healthier continuously”, says Emma. The Ultracalming Duo: Barrier Defense Booster ($95.00 for 30ml) and Calm Water Gel ($73.00 for 50ml) are available now.
Dermalogica will also be debuting a new, personalised tool to help assess each customer’s skin sensitivity risk: the online Sensitivity Score tool. Visit skinsensitivityrisk.com and enter your location for personalised insights about what might cause skin sensitisation, along with expert tips and product recommendations.
Dermalogica, with its professional skincare heritage, focusses on hands-on treatments that the Beauty Therapists can offer customers in their David Jones counters/salons. Having introduced personalised 10-minute Face Fit Express facials in 2017, they have now introduced personalised ProSkin treatments in 30, 60 and 90 minute sessions with a prescriptive consultation before, where customer and therapist devise the perfect treatment “for YOU on THIS day” as Emma Hobson explains.
Oh how we love a bad service. JOKING! But since time immemorial the most memorable service is not good customer service – it’s poor customer service. Twice to two-thirds of people will tell others about a bad experience rather than good. Bad service is easy to imagine: rudeness, indifference, a forceful approach. But what is a good service that goes over and above the pleasantries of a one-on-one encounter that the customer would expect?
Here we ask Beauty Advisors on the shopfloor why their customers would sing their praises and influence.
You wouldn’t dream of leaving your office with the doors and windows unlocked, but the digital age presents a new level of responsibility when it comes to protecting your data - and most importantly, that of your customers.
Alphie Sadsad is a master of illusion. With just a few strokes the National Artistry Lead for SEPHORA Australia can make any face more beautiful. Makeup isn’t just a lifelong interest, it’s a craft he’s worked to perfect since he helped his high school classmates with their lippie and hair.